If you have correctly followed all of the steps in this section, you should be able to reboot your Platform, and after it boots up, the corresponding Device should appear online in the remote.it "Devices" page.
In the unlikely event that your Device does not appear online with 5 minutes after booting, please try the following.
Confirm that the Bulk Identification Code, Hardware ID, and Registration Key all look correct:
~ $ connectd_control showHardware ID is f0038c1be545Registration key is 1c1b0dbe190eBulk ID Code is 2513F28C-13AD-BEBE-7329-D70C2F5F34A6~ $
Perform a factory reset of the device.
~ $ sudo connectd_control resetOK: factory reset~ $
Trigger the download of provisioning (configuration) files. You should see a file download for each Service configured in your Product Definition (including the Bulk Service).
$ sudo connectd_control -v dprovision.Checking 2513F28C-13AD-BEBE-7329-D70C2F5F34A6need to downloaddownloaded provisioning ok (200)Config file does not exist.Creating config file...write config for 2513F28C-13AD-BEBE-7329-D70C2F5F34A6generate pfile for 2513F28C-13AD-BEBE-7329-D70C2F5F34A6.Checking 545293BD-B24E-188C-2CDA-92BD1BC1346Cneed to downloaddownloaded provisioning ok (200)Config file does not exist.Creating config file...write config for 545293BD-B24E-188C-2CDA-92BD1BC1346Cgenerate pfile for 545293BD-B24E-188C-2CDA-92BD1BC1346C~ $
Trigger the connection of the daemons to your account. You should see the "provisioned... enabled... started" sequence for each Service configured in your Product Definition (including the Bulk Service).
_$ sudo connectd_control -v bprovision all.Bulk provisioning 2513F28C-13AD-BEBE-7329-D70C2F5F34A6Hardware ID is f0038c1be545 registration key is 1c1b0dbe190eCalling API...OK: 2513F28C-13AD-BEBE-7329-D70C2F5F34A6 is provisionedOK: 2513F28C-13AD-BEBE-7329-D70C2F5F34A6 enabledOK: 2513F28C-13AD-BEBE-7329-D70C2F5F34A6 has started.Bulk provisioning 545293BD-B24E-188C-2CDA-92BD1BC1346CHardware ID is f0038c1be545 registration key is 1c1b0dbe190eCalling API...OK: 545293BD-B24E-188C-2CDA-92BD1BC1346C is provisionedOK: 545293BD-B24E-188C-2CDA-92BD1BC1346C enabledOK: 545293BD-B24E-188C-2CDA-92BD1BC1346C has started~ $
Within 5 minutes, the status of the device should change to "Online" as indicated by the green check.
If you are having any difficulty at this point, please send an e-mail to firstname.lastname@example.org so we can help you!