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If you are attempting to SSH into a device and you get the error message:
ssh_exchange_identification: Connection closed by remote host
Are you on a connection over a cellar network?
Are you behind a proxy server?
Are you using using a VPN?
If you are using a cellular hotspot, pairing with your phone's cellular connection, using a cellular modem or otherwise connecting over a cellular network, this may happen because the remote.it has detected two different IP addresses when making the connection because some cellular providers route your traffic to IP addresses that they control.
This behavior can also occur if you are using a proxy service or a VPN and you may experience similar issues.
remote.it, by default, only allows connections from the IP address requesting the connection and blocks requests to the service from all other IP addresses. Since your cellular connection changes your IP address, you can no longer connect because we have blocked this other IP address.
The solution is easy however and depends on how you are connecting:
Web portal: If you are connecting from the app.remote.it web portal, then you can just click the checkbox to "Make Public" - which disables IP restrictions for this particular connection.
Mobile: If you are on mobile, make sure to disable IP address restrictions for the connection.
API: If you are connecting via the API, please make sure to pass the
hostip parameter in the body of your request set to the IP address given to you by the cellular network. This is not the IP address of your device. It is the address of your client.
When attempting to connect to your device, your receive:
ssh: connect to host <HOST> port <PORT>: Connection refused
<HOST> is your hostname and
<PORT> is your port.
On possible cause for this is you are not using the correct hostname and port from the connection. This could happen because you copy/pasted one of the values but forgot to copy/paste the other, causing one value to be old and reference an invalid proxy hostname or port.
The connection hostnames and ports obtained through the web portal expire about 8 hours after you request them. So this error will also be seen if you try and connect to an expired connection. You can avoid this problem by using Peer-to-Peer connection mode using a client side daemon. Learn how to use Peer-to-Peer here:
If your SSH
connectd daemon on the device dies after getting the connection URL and port, this could cause the above issue. You can run
ps aux | grep connectd to see if you have a running connectd process. If you do not, run
sudo connectd_installer to start the process again.
You are attempting to connect to an SSH service but the connection times out with:
ssh: connect to host <HOST> port <PORT>: Connection timed out
This error occurs when the hostname (e.g.
proxy19.remot3.it), cannot be contacted.
The usual causes of
Connection timed out are:
There is a mistake in hostname or port
The device is offline but you got a connection assigned to it anyway
In the first case, double check your hostname and port when making your connection.
In the second, make sure your device is online and connected to the internet. If you can, it may also help to restart the device to see if that resolves the issue.
Are you having trouble that this guide doesn't help you with? Please contact our support and we would be happy to assist you!